HAS believes that quality standards must be established, monitored, and evaluated to insure quality treatment services are provided and standards are met and/or exceeded. We believe that immediate access to an appropriate level of care and intensity of services is the key to help people to recover and regain control of their lives. HAS Continuous Quality Management Program features:

1. Client Satisfaction Surveys:
   Clients are canvassed to assess their feedback regarding their satisfaction with our services. Based on the feedback aspects of programs can be modified to better mirror client needs and wishes.
   
2. Outcome Studies:
   We are constantly involved in outcome studies to measure the effectiveness of our treatment.
   
3. Performance Standards:
   We monitor our treatment standards against national and local standards to meet and/or exceed business and treatment standards.
   
4. Clinical Staffing:
   The clinical team, which includes the Medical Director, Clinical Director, Clinical Practices / Training Manager, Program Supervisor / Managers, and Counselors review the progress of each client at clinical staff meetings and in individual clinical supervision.
   
5. Individual supervision:
   Each Counselor's caseload is supervised by their Program Supervisor / Manager with feedback from the Clinical Practice Training Manager.
   
6. Quality Improvement Staff:
   Our Associate Executive Director and Senior Director are in charge of quality improvement activities and reporting.
   
7. Cost Effective:
   Outcomes are driven by addressing our clients' needs at the least restrictive level of care.

All of these activities are utilized to monitor the quality of our services. The results of these reviews helps us to identify where changes need to be made, how we may plan those changes, as well as to assess those changes to insure that our services have improved.